Support & Resources

Quick links to support channels, documentation, and additional resources.

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Getting Help

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Official Support

Feedback:

• Open Verdent in VS Code
• Click Feedback in Top Bar
• Describe your issue or upload a screenshot, then just hit send

You can also provide feedback by email, but be sure to include more details: Email Support:

• Email: support@verdent.ai
• Response time: Typically within 24-48 hours
• Best for: Technical issues, billing questions, account problems

When contacting support, include:

1. Verdent version (from Extensions panel)
2. VS Code version (Help → About)
3. Operating system and version
4. Error messages (exact text or screenshots)
5. Steps to reproduce the issue
6. Expected vs actual behavior

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Community Resources

Discord Community:

• Join the Verdent community for real-time support
• Active community of Verdent users and team members
• Real-time troubleshooting assistance

Documentation:

• This documentation site (complete guides and references)
• FAQ pages for common questions
• Troubleshooting guides for known issues

Update Channels: Check the VS Code marketplace listing for latest release notes and updates.

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Official Resources

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Verdent Platform

VS Code Extension:

• VS Code Marketplace - Install and read reviews
• Extension updates delivered automatically through VS Code

Desktop App:

• Available for macOS, Windows, and Linux
• Seamless workflow integration with VS Code extension

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Documentation

This Documentation: Complete guides organized by topic:

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Legal & Privacy

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Terms & Privacy

Privacy Policy: Your code privacy is a top priority. See Security & Compliance for details on data handling practices. Terms of Service: Verdent’s terms of service govern usage of the VS Code extension and associated services. Contact support@verdent.ai for specific terms questions. Data Retention: See the Security page for information on how long data is retained and your rights regarding your data.

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Compliance

For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.

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Pricing & Subscriptions

Verdent uses a credit-based pricing model with monthly subscriptions ($19-$179) and flexible top-ups. All plans include access to frontier models (Claude Sonnet 4.5, GPT-5, GPT-5-Codex). Pricing tiers:

• Free Trial: $0 (100 credits for 7 days)
• Starter:$19/month | Pro: 59/month | Max: $179/month

Manage subscription: Contact support@verdent.ai or access Stripe account settings.

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Release Notes

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Staying Updated

Check for updates:

• VS Code automatically notifies of extension updates
• View release notes in VS Code marketplace listing
• Enable auto-update in VS Code extension settings

What’s included in release notes:

• New features and improvements
• Bug fixes and performance enhancements
• Breaking changes and migration guides
• Deprecation notices

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Additional Resources

Key Documentation:

• Tool Reference - Complete tool capabilities
• Execution Modes - Manual Accept, Auto-Run, Plan Mode
• Subagent Management - Custom AI agents
• Rule Systems - Behavior customization

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See Also