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Quick links to support channels, documentation, and additional resources.

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Getting Help

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Official Support

Email Support:
  • Email: support@verdent.ai
  • Response time: Typically within 24–48 hours
  • Best for: Technical issues, billing questions, account problems
When contacting support, include:
  1. Verdent version
  2. Platform and version
  3. Operating system and version
  4. Error messages (exact text or screenshots)
  5. Steps to reproduce the issue
  6. Expected vs actual behavior

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Community Resources

Discord Community:
  • Join the Verdent community for real-time support
  • Active community of Verdent users and team members
  • Real-time troubleshooting assistance
Documentation:
  • This documentation site (complete guides and references)
  • FAQ pages for common questions
  • Troubleshooting guides for known issues
Update Channels: Check for the latest release notes and updates.

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Official Resources

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Verdent Platform

Desktop App:
  • Available for macOS and Windows
  • Download from verdent.ai
VS Code Extension:
  • VS Code Marketplace - Install and read reviews
  • Seamless workflow integration with the desktop app

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Terms & Privacy

Privacy Policy: Your code privacy is a top priority. See the Security & Compliance page for details on data handling practices. Terms of Service: Verdent’s terms of service govern usage of Verdent products and associated services. Contact support@verdent.ai for specific terms questions. Data Retention: See the Security page for information on how long data is retained and your rights regarding your data.

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Compliance

For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.

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Pricing & Subscriptions

Shared subscription and credit policies now live in Account & Billing. Use those pages for pricing tiers, Eco Mode, billing-cycle rules, top-ups, and Streak Bonus details.

Credits & Plans

Pricing tiers, shared credits, top-ups, and usage factors

Billing Cycle & Rollover

Credit refresh timing and rollover rules

Run Out of Credits

What happens when your available credits reach zero

Eco Mode

Continue with selected low-cost models after your credits run out

Subscription Streak

How Streak Bonus grows across consecutive billing cycles

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Release Notes

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Staying Updated

Check for updates:
  • Verdent automatically notifies of updates
  • View release notes for new versions
  • Enable auto-update in settings
What’s included in release notes:
  • New features and improvements
  • Bug fixes and performance enhancements
  • Breaking changes and migration guides
  • Deprecation notices
Detailed version history and changelog information is maintained by the Verdent team. Check the official changelog or contact support@verdent.ai for specific version details.